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MDLIVE doctors can assess symptoms of COVID-19 and refer to appropriate level of care but cannot order a COVID-19 test.
If your plan waives your payment responsibility, you will be reimbursed after your visit.
MDLIVE doctors cannot currently order tests for COVID-19.

Get the care you need when you need it.

Talk to an MDLIVE doctor 24 hours a day, 7 days a week by online video, mobile app or phone.

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Meet MDLIVE

MDLIVE is a leading virtual visits vendor with independently contracted, board-certified doctors. MDLIVE doctors may treat non-emergency medical issues. They may also send an e-prescription to your local pharmacy if necessary.

Virtual Visits

You may want to have a virtual visit:

  • Instead of going to the ER or urgent care for non-emergency issues
  • If your doctor is not available
  • While at home, work or on-the-go

Your Costs

Check your Evidence of Coverage for availability and costs or call the Customer Service number listed on the back of your Blue Cross and Blue Shield of Illinois ID card.

NOTE:Your payment may be waived depending on your plan coverage. If this applies to you, we will process your refund as soon as possible.

Below are some of the most common reasons for visiting an MDLIVE doctor:

Acne
Allergies
Bronchitis
Cold & Flu
Constipation
Cough
Diarrhea
Earache
Fever
Headache
Insect bites
Nausea
Pink eye
Rash
Respiratory problems
Sinus infection
Sore throat
Sports injuries
Vomiting
...and more
Behavioral Health Counseling*

MDLIVE licensed therapists may offer help through video chat for conditions like:

Anxiety and depression
Eating disorders
Obsessive-compulsive disorder
Post-traumatic stress disorder
Sleep disorders
Smoking addiction
* Behavioral Health counseling may not be offered with all health care coverage plans.