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MDLIVE doctors can assess symptoms of COVID-19 and refer to appropriate level of care but cannot order a COVID-19 test.
If your plan waives your payment responsibility, you will be reimbursed after your visit.
MDLIVE doctors cannot currently order tests for COVID-19.

Frequently Asked Questions

For more information or for any questions not listed, please call MDLIVE at 1-866-954-3583.

General Information

MDLIVE is a leading virtual visits vendor that offers non-emergency medical care. MDLIVE’s national network is made up of primary care and family medicine doctors independently contracted with MDLIVE. These doctors are licensed in the state where their patients are located. MDLIVE is a separate and independent company from Blue Cross and Blue Shield (BCBS).
Virtual visits allow you to access an MDLIVE doctor 24 hours a day, 7days a week. This may happen by online video, mobile app or phone. MDLIVE doctors offer non-emergency care and send prescriptions to a nearby pharmacy (when appropriate) for many common medical conditions.
You may have a virtual visit when you:
  1. Have a non-emergency health issue
  2. Can't see your doctor
  3. Simply want a choice other than an urgent care center

MDLIVE treats many non-emergency medical issues. You should not use MDLIVE for medical emergencies. In an emergency, dial 911 right away. While MDLIVE is not meant to replace your primary care doctor, a virtual visit may sometimes substitute a doctor's office visit.

Here are some of the most common reasons for visiting an MDLIVE doctor:

Cold & Flu
Insect bites
Pink eye
Respiratory problems
Sinus infection
Sore throat
Sports injuries
...and more
Before using Virtual Visits, you must register. There's no charge to set up your account. There are three ways to register:

  1. Visit the Activate Now Page
  2. Call MDLIVE's customer service at 1-866-954-3583
  3. Download the MDLIVE App

Note: You will be asked to enter your BCBSOK member ID number if registering on MDLIVE's website or by phone.

Once your account is active, you can start using Virtual Visits right away. You can:

  1. Review doctor profiles
  2. Check openings
  3. Schedule an appointment or meet with the next available doctor
Depending on your benefits, you may need to pay for your visit.

Check your benefit booklet for costs or call the Customer Service number on the back of your BCBSOK member ID card.

MDLIVE accepts most major credit and debit cards.

If you have a copay, you will enter your payment information when you schedule your appointment. Your payment information is stored on our secure portal. Your payment is not processed until your visit is completed.

Yes, your prescriptions may be sent to a participating pharmacy of your choice after your visit (when appropriate).

If you have prescription drug coverage through your BCBSOK plan, you may be able to use the same independently contracted pharmacy network.

MDLIVE does not guarantee that prescriptions will be written, and prescriptions are subject to state regulation. MDLIVE doctors are not required to write prescriptions.

Information from your visit is not automatically sent to your PCP. You must opt in to have information sent to your PCP.
If your plan benefits include MDLIVE's Behavioral Health Services, you may see a licensed therapist in a HIPAA-compliant visit. MDLIVE's behavioral health therapy sessions are safe, private and confidential. One-time and long-term therapy may be offered.

Check your benefit booklet for availability and costs or call the Customer Service number on the back of your BCBSOK member ID card.

MDLIVE offers safe, secure and confidential medical advice and care. MDLIVE is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share details with your chosen doctor and pharmacy.