Frequently Asked Questions

For more information or questions, call 1-833-599-0443

General Information

MDLIVE is an independent company contracted by Blue Cross Complete. This service allows you to talk with a doctor from your home or on the go. It’s available 24 hours a day, seven days a week by secure video or phone. Our doctors can help treat most non-emergency medical conditions by:
  • Identifying your symptoms
  • Prescribing medication
  • Sending prescriptions to your pharmacy of choice.*
No. This is for non-emergency medical issues. You shouldn't use MDLIVE if you are having a medical emergency. In case of a medical emergency, you should call 911 right away.
Our doctors are trained to treat common conditions. Some of the most common are:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems
  • Vaginitis
  • Vomiting
You can sign up and start your account in one the following ways:

  1. Go online to: https://mdlive.com/bcc
  2. Call our toll free number: 833-599-0443
  3. Download our mobile app, available on the Apple App Store and Google Play.
You can start using MDLIVE right after you sign up and start your account. You can choose a doctor, see available appointment times and set up a visit. Be sure to fill out your medical history before your visit to help your MDLIVE doctor give you the care you need.
You have the option to join a queue to meet with the next available provider, or you can select a provider and schedule a date and time with him or her.

I made an appointment, but how do I join my appointment?

If you scheduled an appointment by phone, MDLIVE will call you at the time of your appointment, or when you’ve reached your turn in the queue. If you scheduled the appointment online, you must log into the patient portal a few minutes before your appointment. MDLIVE will send you a message that the visit will be starting at your appointment time or when you’ve reached your turn in the queue.

MDLIVE is available 24 hours a day, seven days a week, including holidays. Use MDLIVE anytime you have a non-emergency medical condition and can’t see your doctor.
MDLIVE is available anywhere in Michigan*. Our doctors are available based on your home address. We make sure each doctor is licensed to practice medicine in Michigan.
Yes, MDLIVE can be used on most mobile devices with an internet connection. Our MDLIVE Mobile App is available for download in the Apple App Store and Google Play at no cost.
All MDLIVE doctors are U.S. board-certified. Some are also reviewed by our internal medical board. They’re able to treat a wide range of conditions.

Following each visit, our members are given a survey about their doctor and visit. We review the results for quality assurance and use them to improve our services.

Yes, if the MDLIVE provider believes medication is needed, he or she can write a prescription. This will be sent directly to the pharmacy of your choice.*
Yes, MDLIVE is safe and private. MDLIVE is compliant with the federal law restricting the release of medical information. We’ll only share your information with your selected doctor and pharmacy.
To use video chat you need:

  • High-speed internet connection
  • A webcam or smartphone with at least 1.3 megapixel camera
  • Microphone (most computers have this built in)

After you set up an account, you’ll be able to use a simple online test to check if you’re ready for a video or audio chat. To use the video chat feature, you’ll need the MDLIVE mobile app, available through both Apple and Google stores. Google requirements are available here*. Apple requirements are available here*.

Yes, during the time of the pandemic when audio calls are also covered by your insurance, you can speak with our doctors by phone and receive care.
Don’t see your question? Call us at 1-833-599-0443, 24 hours a day, seven days a week.
Disclaimers

MDLIVE is an internet-based service allowing individuals to select and interact with independent healthcare and behavioral health professionals. MDLIVE does not provide healthcare or behavioral health services. MDLIVE is not an insurance product or a prescription fulfillment warehouse. MDLIVE is not intended to replace a personal relationship with a medical or behavioral healthcare provider. No statement is intended to imply that any person should seek services or treatment or that MDLIVE should be used in place of treatment recommended by a healthcare professional. MDLIVE operates subject to state and federal regulation and all or some of its products or services may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs, drugs of concern, and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE makes no representations, warranties, or guarantees about the efficacy, appropriateness or suitability of any products, procedures, prescriptions, treatments, services, advice, opinions, healthcare professionals or any other information contained on or available through MDLIVE.MDLIVE reserves the right in its sole discretion to deny access for potential misuse of services or any other misconduct. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without permission. For complete terms of use visit mdlive.com/bluecrosscom/terms_of_use

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

*Blue Cross Complete doesn’t own or control this website.

*Google Play is a trademark of Google LLC. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

*MDLIVE physicians may not treat any children with urinary symptoms.

Disclaimers

Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://members.mdlive.com/MDLIVE/terms_of_use

Privacy Policy

MDLIVE Prescription Policy

Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a provider does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care providers or other specialists for extended care. MDLIVE providers do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/

** In Arkansas and Idaho; an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.